Poor customer service is a pet peeve of many people. Dave Carroll’s musical response to United’s infamous treatment of his guitar went viral, in part at least because it resonated with many others:
If I could write a similar song, my lyrics would certainly address ill-mannered servers in restaurants. I can endure many things from them, but rudeness is not one of them. Recently my waiter’s warm reception chilled visibly when I ordered water (that’s what I drink at home as well) instead of a $2 soft drink (I think he hoped I would order a more expensive drink, but as a teetotaler that wasn’t going to happen). He returned to my table only once during the meal, but suddenly transformed into my best friend when he brought the check.
I appreciate those who work as servers. I know they endure a lot of grief, poor treatment, and low wages. I treat them with respect and tip well. But attitude because I order water instead of an expensive drink is unacceptable, and a friendly demeanor when you leave my check fails to compensate for a meal’s worth of neglect.
Ever wished you could “write a song” about your customer service experience? What tale would your song tell?